Frequently Asked Questions

Your guide to premium audio experiences and support.

What is the standard shipping timeframe for international orders?

International orders typically arrive within 7 to 14 business days. Please note that customs processing in your country may occasionally extend this duration.

Does iKKO offer a warranty on audio products?

Yes, all iKKO hardware products come with a 12-month limited warranty covering manufacturing defects and technical malfunctions under normal use.

What is your return policy for in-ear monitors (IEMs)?

We offer a 30-day return policy. Due to hygiene reasons, IEMs must be returned in their original, unopened packaging with all seals intact to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How can I track my package after it has been shipped?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our carrier's tracking portal.

Are iKKO products compatible with both iOS and Android?

Most iKKO DACs and earphones are designed for universal compatibility. However, some specific features may require a Lightning to USB-C adapter for older iOS devices.